Fibre availability

[hcrobinson]

A friend is moving into a property that has been unoccupied for two years on a "mobile" room site.
Fibre broadband is not available despite all the surrounding homes, that are spitting distance from it,  having it or can have it.

Ordinary broadband is 1-3 Mb and an EE dongle is useless as the signal is too weak in the area.

BT/openreach are less then helpful and don't see able or willing to investigate the anomaly.

Any suggestions?

[Keith_Beddoe]

@hcrobinson 

Use the address checker on the page below, and post the results, but edit out the address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Make sure you leave the cabinet number and exchange name showing.

[iniltous]

What is a mobile room site ?, if an area is upgraded to FTTP , the individual addresses that the upgrade covers are surveyed and the address data for those show FTTP availability once the FTTP network is constructed and commissioned, if your friends address doesn’t appear then it doesn’t really matter if close by property’s can get a FTTP service….the network provided is ‘dimensioned’ to cover only the property in scope at the time of the survey,  so if there were 12 property’s in scope  when surveyed 12 FTTP connections are provided , ‘earmarked’ for those property’s.

What is in scope changes over time, a while ago MDU’s ( multiple dwelling unit ) were not in scope due to the complexity of providing service to them , permissions needed from land owners , individual owners, letting agents , management agents , difficulty running retro fitted optical internal cabling , etc. , if your ‘mobile room site ‘  is an MDU then it’s likely that when the nearby FTTP network was surveyed , planned , and built, OR never considered that MDU building as it was out of scope….same could apply to caravan sites , or any non typical structures 

[hcrobinson]

Sorry, should be mobile home site.

[hcrobinson]

Checker results

Address 20, on Exchange NORWOOD HILL is served by Cabinet 3

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 1	--	1 to 3.5	Available
Up to 1	Up to 0.5	1 to 3.5	Available
Up to 1	--	0.75 to 2.5	Available
0.5	--	--	Available
0.5	--	--	Available

Other Offerings Availability DateADSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 1 Feb 2018.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

[iniltous]

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

I suspect your friends address just isn’t within the current OR FTTP catchment, but the above link has an option along the lines of ‘neighbours can get FTTP but not myself’ , supply the required information and OR should check to see if it’s a database error , and the address can get FTTP , or confirm it’s not available …FWIW, BT Consumer don’t have any special insight into OR , they rely on the same info as other providers …they don’t have any influence on where OR choose to upgrade to FTTP 

[hcrobinson]

Thanks I have submitted the form and will let you know the outcome.

In the picture yellow houses have fibre, green do not