Fibre fitted recently

[WSH]

As I thought I'd said, the router and wireless are not their concern.  Their job ends at the box on the wall and getting that installed and working is their only concern.  Openreach and BT are separate companies.  While BT supply the router and the broadband service, that part is nothing to do with Openreach.

Sorry if that doesn't help but we are just fellow customers on here.  (Although a lot of us regulars are ex-trade and so can advise with setting things up etc.)  If you really want to take this further you'll need to phone customer services.

[imjolly]

openreach are more concerned on the position of the fibre cable and the ONT  ensuring near a power point.  the hub is then connected and openreach ensure the hub is connecting to internet.  It is up to home owner then to reposition router if they think necessary

[Mrshoe22]

Hi.  Thanks for info.  I understand that Openreach is a seperate company though still puzzled that they wouldn't be interested in optimising the service from BT .  Who is responsibke for optimizing the BT service in the house after fibre fitted by Outreach?  I get it it and have been in touch with customer services.  Seems though that nobody wants to take responsibility for this mess.  Hey ho.  Onward in the fight to get it sorted.  Thanks for your help and advise.