Fibre installation

[Lyn5]

Open reach damaged our wall when the installation happened on 28th November . He took responsibility for it took photos and took our phone number and told us it would be repaired. As at today's date we have heard nothing and I do not know who to contact 

[licquorice · Accepted solution]

https://www.openreach.com/help-and-support/damage-health-and-safety#damage-to-your-property

[Lyn5]

Thanks they say we have to pay and get it done and then they will see if they will pay. Not what we were told

[gg30340]

If it was while doing the installation for BT you should contact and complain to BT as at the time of the damage Openreach were working as contractors on behalf of BT. 

[36ULW]

Was it an Openreach Engineer or one of their Contractors?

Openreach Engineers would normally fill in a Damage Claim using an App on their phone, which then gets picked up by a Claims Team.

Contractors will usually sort out their own Damage Claims and not get Openreach involved.

[Lyn5]

All he did was tell us take photos taken out phone number and said someone would be out 

[Lyn5]

We had no reason not to believe what he said as he told us about the damage 

[Lyn5]

I had damaged done to my wall when they put in a new installation in November I have only today heard back from BT telling me it's open reach I have to contact . The engineer on the day took photos and said some one would come and do it they now want two quote from builders no one is going to come out for that it's a small area of plaster and a four page claim form. My arguement is BT put them in so they should deal my contract is with BT not open reach help please 

[licquorice]

But BT didn't do the installation, Openreach did. Therefore any damage caused is down to Openreach to rectify.

https://www.openreach.com/help-and-support/report-damage-to-property-caused-by-Openreach