Fibre installation

[Lyn5]

Open reach damaged our wall when the installation happened on 28th November . He took responsibility for it took photos and took our phone number and told us it would be repaired. As at today's date we have heard nothing and I do not know who to contact 

[licquorice · Accepted solution]

https://www.openreach.com/help-and-support/damage-health-and-safety#damage-to-your-property

[Lyn5]

Thanks they say we have to pay and get it done and then they will see if they will pay. Not what we were told

[gg30340]

If it was while doing the installation for BT you should contact and complain to BT as at the time of the damage Openreach were working as contractors on behalf of BT. 

[36ULW]

Was it an Openreach Engineer or one of their Contractors?

Openreach Engineers would normally fill in a Damage Claim using an App on their phone, which then gets picked up by a Claims Team.

Contractors will usually sort out their own Damage Claims and not get Openreach involved.

[Lyn5]

All he did was tell us take photos taken out phone number and said someone would be out 

[Lyn5]

We had no reason not to believe what he said as he told us about the damage