Fibre switch from copper, now getting slower speeds after digital switchover.

[poshsimon]

I was persuaded to switch our phone to digital, and ditch the copper.

The whole process was disjointed, and with problems, but that's another issue. 

In addition,  each and every person at BT, and their subcontractors said we'd get much faster broadband. 

Note, we have rubbish mobile coverage ,  and that's why we kept our landline.

I used to use a third party modem on the copper line and I'd easily get better than 10% faster performance than the bt modem. Typically 48mbps.

It seems, as we have a landline we have to use the bt modem. Oh well, I thought it should be way faster on fibre.

Once FTTP was eventually, and now using the bt modem, not only is the modem slower,  but also the fibre is slower. Yes, believe it or not, it is!

I called bt and after spending some time trying to speak with someone who knows what's going on, I was told I'm on a speed limited deal. I had no idea.

On copper, 50mbps is pretty good. On fibre it's slow. Worse now that I'm getting between 25mbps to 38mbps at the very best, with apparent dropouts at busy times.

I regret switching to digital so soon, and should have waited until there was no choice.

I don't know why it's now apparently slower. When running the bt test it shows no issues. 

Apart from sticking with this until the contract ends, or upgrading,  has anyone else experienced this degradation? 

Thanks in advance.

[imjolly]

Are you sure you have moved to FTTP as that will give maximum speed for whichever broadband package you are on. I would not expect you to have regular drop out of connection.

Just because you moved to digital voice does not mean you are now on FTTP as DV works perfectly on FTTC

[poshsimon]

Thanks. Am I sure? Well, the engineers spent ages trying to feed the fibre to the house. That's as sure as I can be.

[imjolly]

Well if on FTTP does the 3 lights on ONT remain green?  As I said if on FTTP then you should get the max speed for your package.  Have you tried factory resetting the hub and ensure the FTTP switch in settings is moved to on

What broadband package are you on?

What speed do you get if you run. Fast.com

[poshsimon]

Thanks, I'll need to move some furniture to see the box on the wall. I'll look tomorrow.

I'm not keen on factory resetting the hub as I'll have to faff around with all the settings again. Eg, turning off the WiFi, and disabling the other WiFi bt put on there, along with sorting out a very long ethernet to the pc on another floor.

[imjolly]

Ok

But what package are you on?

Try fast.com and see what speed you get.  Should be using ethernet connection not wi-fi 

[poshsimon]

Fibre 1 package

[WSH]

Even though it’s being delivered via fibre, "Fibre 1" is the most basic of the old FTTC products.  The top speed for that package is only 50Mb/s, if memory serves, irrespective of what it’s delivered over.

You really need to upgrade the package to a true full fibre one.  “Full Fibre 150” is the most basic.  With a bit of haggling, you should be able to get that for no more that £30 a month.

Edit: The drop outs suggest a fault, though.  You'll still need to report that.

[poshsimon]

Thanks, understood. I'm not yet ready to haggle.
What I don't get is why it's now slower than the copper, even if the package is the same. I've checked and 25mbps is the minimum I should expect on this package. Remember, I said I was getting over 40mbps on copper, and it was rock solid, no dropouts.
I think you can understand why I'm not impressed.

[WSH]

With fibre optic you should get the limit of the package you are paying for.  It is not subject to vagaries like distance from the cabinet etc.  Having just checked, Fibre 1 is 55Mb/s.  That should be what you get every time, rock solid.

As I said, if it's dropping out there is a fault.