Full Fibre upgrade

[KevSully]

After 30+ years with BT they tell me I am now full fibre ready !! 

But nobody can explain to me  if new cables are required. All voice calls  goto EE.  I understand the merger but EE cannot advise on the BT setup.   I do not have nor require a landline. Just the Broadband. 
My question is  - Do they use the existing  line, which is from telegraph pole into the attic of my home where the BT MASTER socket is fitted.  OR  do they intend to dig up the street and run a new cable to the house downstairs somewhere?   I understand an ONT is required.  But where and how is it connected to the street ? 

Apparently I have to commit to buying before they will tell me how and where they will install.

The master socket is in our attic.   Not my doing.  It was there when we moved in and all works perfectly with the current BT Router sitting on a bookcase on our landing.   We've the Halo3 package.  I want to upgrade.  I just want to know how it will operate because putting an ONT downstairs could be a major issue .  
Meantime they've  started reducing the current package guarantees. 

Oh!!  And get this. The BT website offers me 900mb at £34.99.  But when I call them to accept the package and I get an  EE person who tell me its £45 and not £35 and they cant see the £35 option and it isnt available TO THEM, and I cannot contact anyone from BT to explain why there is a difference of £10 .  Someone is lying to someone.     

Why is this so hard ? 

[licquorice]

They will run a new cable from the pole your current copper cable comes from. The location of the current master socket is irrelevant, it will no longer be required. The ONT doesn't need to be where the master socket is located.

[iniltous]

Yes new ‘cables’  are needed , the new cables are optical fibre cables not copper  , as stated the new ‘line’ although generally coming from the same telegraph pole or underground chamber doesn’t need to terminate at the same location as the master socket , although in many cases this will be the logical location.

If you don’t need a landline , then your ‘voice calls’ are irrelevant, even if you have an EE mobile.

Yes you need to order before an engineer visit , but if what they will agree to do as far as the installation method/location etc and your expectations don’t match , you simply tell the engineer are going to cancel the order and they leave.

If you call BT you get BT , call EE you get EE , if the better deal is with EE , BT may suggest you speak to them , and possibly put you through to EE .

There is still a ‘push’ towards EE , even though the removal of BT as a residential brand has been abandoned so EE may well be cheaper but Halo , should you want that is a BT product, the general complaint is the difficulty of getting rid of Halo , it’s quite unusual a customer wanting it retained 

[chrisjp]

As has been explained in other posts, Openreach's preferred location for the ONT is ground floor. This is so the splicing between the external and internal fibre cables using a splicing machine does not have to be done with the technician perched on a ladder

[KevSully]

Thanks for replies folks. 

My issue is that the existing BT router on our landing  ALSO  has short ethernet back up into the attic.  This is into a 32 port Switch which drops ethernet feeds down into rooms of the house.   Wired with cat 5 many years ago. 
YES we also have WIFI of course and a BT Disc.   But I find having some devices (eg Blusound node and the NAS ,  on hard line  prevents dropouts and free's wi-fi for other devices. Useful for large file transfer to the NAS etc. 

But I guess I could reverse one of those lines from downstairs from a ground floor router BACK UP to the switch in the attic. 

How would Wi-Fi be effected by rubber soundproof insulation tiles.  Half inch thick. 
The nearest and obvious room for the NEW router being  directly below the tel pole to house line ( ie outside . 
Will that mess up the wi-fi.    Its a corner room of the house but I don't really see any other location  to feed new cable in.

[KevSully]

you say ....
             "If you call BT you get BT , call EE you get EE , if the better deal is with EE , BT may suggest you speak to them , and possibly put you through to EE ."

Unfortunately this isnt so.  Call the BT Sales number and it sends you to an automated system which then sends a text link which then gives you another option and sends another number and its an EE number and EE cannot see the BT Broadband offer at £35 and will only offer me the £45. 
If I had a BT Broadband Sales number I'd call them.   
I know they're merging and EE supposedly has better deals but I've never yet seen a quote from EE lower that my current deal.  I'm already EE mobile customer so a free sim etc is useless to me.   Today they got my existing mobile bill down by £4.50 after about 30 minutes of talking, and going through options and then wanted £10 more than BT for the 900mb fibre broadband.  Makes no sense to me.  

[iniltous]

I very recently renewed my BT service, and my experience wasn’t anything like yours , my call to BT was answered by BT , they sent a text to the mobile number they had recorded for me  , a 4 or 5 digit code number for verification , I  simply told the guide the ‘code number’ received on the mobile , simply to verify me as the account holder,  no need for any other ‘security’ questions etc ….EE was discussed as a potential option but not aggressively, I certainly wasn’t answered by EE .