All I'm after is my gauranteed speed value!
The issue here is the line speed drops so often due to a cabinet fault - last time Openreach said water was dripping into the main cabinet. He said it may happen again.
Sometimes it drops by 10Mpbs - sometimes 30Mpbs. But BT will only register a fault when it drops below the gaurantee.
On a good day all is good - on a wet day my speed can be somewhere between 2Mpbs and 52Mpbs - and really anywhere in between.
That gauranteed speed is the value I want!
Last time I called them they said my speed was 28Mpbs - so was below the gaurantee. But what if I'm on 39Mpbs download?
I don't expect a customer to know which is correct - but perhaps somebody could tell which screen in correct.
@iniltouswrote:
What exactly is your issue , you state BT Sport Ultimate has a dedicated 30Mb, no it doesn’t , but obviously if watching something on BT Sport Ultimate , it will consume a fair bit of your available bandwidth, but any ‘claim’ on your minimum speed guarantee doesn’t exclude your BT Sport usage , if your minimum speed guarantee is 38-43Mb , and your sync speed is over 50Mb then you are way over your guaranteed speed , hopefully you don’t think that you can watch BT Sport ( as you say potentially consuming 30Mb of your 50+ bandwidth ) , and then , for example, run a speed test and get 20Mb/s and think as it’s below 38Mb it somehow triggers the minimum speed guarantee , any test of your ‘speed’ needs to be done while there is no other demand placed on your connection apart from the speed test itself.
