Genuine upgrade offer or known spam?

[Flambert]

and this is the email header:

 

[Peter_W]

Cheers for sharing those, @Flambert 

I'm going to see if I can get more information about this campaign, and if we've had any further reports of these issues beyond what's in this thread. 

If I get any updates or need any further details I'll let everyone know!

Peter

[garybs29]

There's a whole other thread on here already about this - https://community.bt.com/t5/BT-Fibre-broadband/BT-offer-to-increase-speeds/m-p/2467339#M366116

Someone there has accepted the offer so it's pretty safe to say it's genuine

[Peter_W]

Thanks for sharing that, @garybs29.

The error is still an interesting one, though. 

If possible could somebody that's experiencing these issues share the exact link in the email?

Peter

[Flambert]

https://beta-auth.bt.com/6d13161a-9115-4ad9-bf37-603dd34bec27/b2c_1a_rpbt_signupsignin/oauth2/v2.0/a...

[Dippu]

@Peter_W the email is genuine from BT but the link didn't work for me either so I went inti MYBT and the offer was there so I accepted it through that last week and new speed was activated on Monday this week.

[Peter_W]

Cheers, @Dippu 

Our team have confirmed that the emails are genuine, but advised some customers in FTTC areas may have received these in error, and should receive a follow up. 

We're still investigating to see if there are any further issues with the link, though.

Peter

[AG26]

It is a genuine upgrade but it took me through digital voice too when I ordered the upgraded broadband and I just clicked through and made no changes to my existing package. 

I  received an email yesterday saying the upgrade has started and welcoming me to digital voice. It also states that is a 2 year contract from when I use the phone. Is this the catch? Free upgrade to broadband with your original contract end but tie in to a phone contract instead.  I will cancel the free upgrade and definitely switch provider at the end of my contract early next year if this is the case.  I have also checked the speed. I was offered 900Mbps instead of 300 and have checked the speed four times today. The speeds recorded in time order from earliest to latest check- 380Mbps, 410 Mbps, 320 Mbps and in the last few minutes 260 Mbps.   What is happening with the service?

[Dippu]

@AG26 that should have not happened if it was the same email shown in this thread.
Mine was free and no recontract, therefore my original contract is intact and expires in May 27. Also the upgrade is the same price, upgrade from 150 to 500mbs.

[Rory]

I've also had the upgrade from 150 to 500 for £1 but unable to log in email, including a reminder today.

I've logged into my account in the normal way and can't for the life of me see any offer in there apart from adding a TV package.