Offer to Increase Speed not working

[Katie_J · Accepted solution]

Hi @pwright2022. 

I am sorry to hear you are unable to complete your order online. 

I'd recommend giving us a call and our customer care team will be able to help process this for you. 

Katie

[shakey1981]

also if you clicked any lins in email change the password on your account i never click any links in email i go direct to the provider to see if any offers are in my account 

[shakey1981]

open reach must be have upgraded the enchange resulting in better speeds for you 

[pwright2022]

Same here. I've got the offer but cannot get past the TV options page, the Checkout Broadband Only option is not clickable.

Seems a bit of a fraudulent BT offer if you ask me, that they know it doesn't work, but can't somehow fix the error on the page. 

[chrisjp]

BT seems to have a lot of trouble fixing ANY errors in their IT systems!