Been on BT Broadband for around 15 years and always had a good service with zero complains but just recently been having low internet speeds, connection drops 3-4 times a day. When rebooting it takes around 1 hour to get back online. Even restarting my router or turning it off for 1 minute, it takes an hour to get back online. It flashes orange for ages then flash purple then goes back to flashing orange. Normally soon as I turn my router on it flashes green then orange and then blue. Speeds has been so poor too. It struggles at times.
Contacted BT 4 times. Had engineers out 3 times. They come, do the tests, go to the green box on the street and put down as job completed. I check internet speed and still the same low poor speeds. This has been going on for 4 months now and no one seem to want to fix it. I have had a new router sent to me and I have even reset my PC back to factory settings. So, it's a fault in the line between my router and the green box on the street.
Getting help is like pulling teeth. You put in a fault, they send someone a week later and they just do a few minutes checking it and then put as job completed.
At this point of going elsewhere as we are paying for the phone as well as the broadband and without internet our phone don't work. Maybe it's time to move on and try someone else. I know I could get better speeds for my money elsewhere. Paying £48 a month for 38 mpbs whereas the Competitive is charging £29.99 for 150 mpbs.
So, what advice would you give me. Our contact ends in April, we are not getting the speeds we are paying for. I stream on Twitch, so I need a connection that doesn't go down every few hours. Surely need compensation as we are paying and sometimes not getting what we paid for. Is it time to move on since BT don't want to help?
