Have I Booked an Engineer Slot?

[Keith_Beddoe]

So that`s a VDSL connection from the cabinet, so if you are getting no sync on the home hub, then it may be a fault on the cabinet affecting all users.

If yo are getting sync, but no Internet, then that may indicate a fault on the fibre backhaul link to the exchange.

When there is a multiple fault, an automatic fault report is logged against all the users, so that when they report the fault, Openreach know its no worth visiting each customer.

[Thompson218]

I'm not quite sure what you mean by no sync. The light on the hub is orange. It's static most of the time I think but flashes every now and then for a few minutes.

[Keith_Beddoe]

See https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/what-do-the-lights-on-my-bt-hub-...

[Thompson218]

Interesting thanks. 

Regarding the orange light, every time I've checked over the last 15 minutes it's been flashing so might be mistaken about it ever being steady.

[Keith_Beddoe]

Hopefully it will be sorted by the expected date, or earlier. Openreach only do repairs at the weekend, on business customers who opt pay for a better SLA.

There are exceptions for welfare cases.

[Thompson218]

Ok, thanks for your help.

[Thompson218]

Just a quick update, not expecting a reply.

The orange light is steady this morning so it seems to be alternating between steady orange and flashing orange. The hub is in another room so I can't be sure how long it stays in each state. My wife says she saw it flash purple briefly too. I'm assuming this just a routine it goes through in trying to reconnect.