Homehub 5 type B CWMP errors?

[DanMax89]

Been having some issues a week after a local outage that was apparently resolved last Friday. This Friday I had repeat drops on what is normally a rock solid line, but this time BT found no fault in the area. I was told the connection dropping was due to a configuration mismatch between the service and the router.

Digging into the logs I can see the below CWMP failures, but this seems to pre-date the issues. Does this represent the router trying and failing to update the config and if so, is this expected on something as old as the HH5? I can see the firmware is fairly old (v0.07.05.0A13-BT (Type B) Last updated 10/3/2016) but this could well be expected on the HH5. Perhaps it's failing for that reason? Any thoughts appreciated.

16:03:54, 23 May.	CWMP: session completed successfully
16:03:53, 23 May.	CWMP: HDM socket opened failed.
16:03:53, 23 May.	CWMP: Server URL: https://pbthdmw.x.x.x; Connecting as user: ACS username
16:03:53, 23 May.	CWMP: Session start now, server: pbthdmw.x.x.x, Event code:
16:03:52, 23 May.	CWMP: Initializing transaction for event code 0 BOOTSTRAP
15:55:54, 23 May.	CWMP: session completed successfully

[WSH · Accepted solution]

The log looks OK, if memory serves, but the HH5 is really obsolete.  I would suspect it’s just its age telling.

Last f/ware update I had for an HH5b was May’21, (0.07.08.25060).   By then I’d already replaced it as the router and reduced its function to the just a secondary wireless access point.  At this stage it may be a security liability anyway.  Be worth speaking to customer services about a new one.  You’ll certainly need a new one if moved to Digital Voice, as the HH5 can’t do that.