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licquorice
Distinguished Sage
Distinguished Sage

on ‎13-12-2022 18h54

868 Views
Message 11 of 16

Re: How long is a reasonable time to be without internet

Then a new hub won't help. Have you spoken to the FTTP team? 0800 587 4787

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oatesm
Beginner

on ‎13-12-2022 18h58

862 Views
Message 12 of 16

Re: How long is a reasonable time to be without internet

Thanks for the quick responce. Before i call them can you give me any advice.

Many thanks

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-12-2022 19h16

849 Views
Message 13 of 16

Re: How long is a reasonable time to be without internet

Have the serial number of ONT handy. If you get diverted to CS  as FTTP busy then hang up and try later



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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-12-2022 19h16

849 Views
Message 14 of 16

Re: How long is a reasonable time to be without internet

Have the serial number of ONT handy. If you get diverted to CS  asFTTP busy then hang 



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licquorice
Distinguished Sage
Distinguished Sage

on ‎13-12-2022 19h17

849 Views
Message 15 of 16

Re: How long is a reasonable time to be without internet

Not really, it would appear your service hasn't been provisioned correctly if your Pon light is solid green but no service with FTTP mode enabled on the hub.

At busy times, that number diverts to the normal help desk, try again if it does.

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oatesm
Beginner

on ‎13-12-2022 19h34

834 Views
Message 16 of 16

Re: How long is a reasonable time to be without internet

Absolutely brilliant advise. Spoke to the FTTP service desk who confirmed nothing was wrong with my Smart Hub. They are sending an engineer out Friday morning to fix/investigate the issue. BT are sending me a mini hub with unlimited data To get me up and running until fixed

 

Thanks again

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