How is (or was ) the current or previous service provided ?, if the tech that turned up was expecting to provide overhead services from a pole that would normally be the existing method the previous copper pair service had ,so unless something out of the ordinary happened, like the overhead service was disconnected during renovation/remodelling and the developer made no provision for the next service whilst simultaneously removing the previous method .
If there is currently an attachment with a copper wire (even if a copper service can no longer be ordered and that wire was not recently in service ) why is that attachment unavailable for a fibre cable to use ( that’s the usual method of providing FTTP in overhead areas ) .
An example of an alternative solution, if there is no possible way to attach a wire conventionally, in an overhead area , is a new pole stood in the garden of the property, and a duct from that pole to the house wall , but if it’s metal clad even that may not work unless you also attached a wooden panel for the CSP to attach to , and provide an ingress hole through the metal facade, as well as agreeing to a pole in your garden etc , but tags not the only option, a new pole is cheapest , other solutions would be more expensive and you would pay the difference in the cost , you may even be expected to contribute to the cheapest solution
