When we recently lost cable connectivity I noticed that although the hybrid connect kicked in the wifi connection did not work (web pages would not load for example).
To replicate this at a later date I did the following:
(1) Unplug the broadband cable to the router
(2) Observe the lights on router and hybrid connect
(3) Login into hub manager to observe
I see purple on the router and 2 bars of white on the hybrid connect with a blue central icon. From BT support pages this is what is expected when Hybrid connect is working.
On the hub manger is says 'Connected (External Mobile)
BUT - nothing works - cannot browse web pages and all connected devices report the wifi connection as unusable.
We have excellent 4g locally so it is not a signal issue...
It seems that at face value everything 'looks right' - but an attempt to browse web page gives a DNS failure.
4 screen shots of hub manager attached...
Does anyone have any idea why despite all the correct colours (in the event of a cable outage) the wifi connection is not working?
Cheers
Kit
