Hey folks, I recently "upgraded" to fibre into the house from copper.
The installation was not a success and I currently have no BB.
This was 31st January, since then I have had a lot of runaround from BT and Openreach mainly complaints being repeatedly closed, engineers turning up and leaving without doing any work and zero transparency about the progress, and at times simply misleading information.
I have an autistic daughter who attends a school during the day, but cant be left at home without care and supervision. My wife and I normally take turns at going into work, so someone is here to receive her. But since the loss of Broadband ( and the appalling service provided by ee-minihub) we occasionally both need to go to the office, leaving her in the care of my elderly mother.
Unfortunately this is taking a toll on her health but BT dont really seem to care.
Any advice on what I can do or escalate.
