I am not normally a complainer and if unable to post a positive i tend to say nothing, but having a negative experience Re my recent Fibre 1 upgrade i thought sharing it with others awaiting this might prove helpful.
The installer appeared harassed on arrival and during via hurry up phone calls from his employer Re your needed on another job. Worst still he told me he was not employed by BT but worked for a Sub contractor. He then said he did not like doing BT installations and much preferred installing similar upgrades for other company's. Not what i wished to hear from someone who was about to start drilling holes in my home.
When he finished the job i asked him to set up the two new BT phones i bought as part of the package and BT had told me this would be done as part of the job. His response was they are probably plug and play so you can do this yourself. I am an OAP and not tech minded so this caused me additional unwanted grief.
He did not clear up any of the internal or external mess caused by his drilling, and later when i turned on my TV it said " faulty connection contact your broad band provider " . It took me 2 hours to sort this which was down to the fact that he had not connected the Yellow lead which i belated discovered was still in the packaging. !
In conclusion now every thing is sorted i am pleased that i went for the upgrade but the installation process was not a positive experience. At no time did BT mention that the work might not be done by one of there own employees and i feel this aspect should be addressed.
