Hi,
I’ve been experiencing intermittent drops with my BT Fibre broadband over the past few weeks. The connection will suddenly drop for 1-2 minutes and then reconnect on its own. This happens several times a day, disrupting my work and streaming.
Here are some details:
- Router Model: BT Smart Hub 2
- Connection Type: Fibre 100
- Devices Affected: All devices (wired and wireless)
- What I’ve Tried So Far:
- Restarting the router.
- Checking for loose cables.
- Performing a factory reset on the router.
- Running BT’s diagnostic tool (it shows no faults).
- Checking for service outages in my area (none reported).
The router’s lights show the connection is fine most of the time, but the drops still occur. Could this be an issue with line stability or noise on the fibre connection? Or should I request a replacement router?
Has anyone else experienced this, and are there any solutions I can try before contacting BT support?
Thanks in advance for your help!
