Internet dropping out during file uploads

[internetbad]

Hi,

My connection is dropping while uploading files or sending requests in general to different web services. The hub is showing a blue (working) light during the event and the disconnect only happens for a few seconds but it's really annoying.

It always happens while sending a request, e.g. using Chrome, navigating to a webpage i'll notice my webchat has dropped out (everything I'm connected to will drop out, online games, etc.) in another tab and is attempting to reconnect.

Also uploading files will cripple my download speed for some reason. My internet is awful 60mb/download with 15mb/s upload. I'm using windows 11.

Curious if anyone has experienced this too?

Cheers

[Alex_H]

Hi @internetbad,

Welcome to the BT Community

Sorry to hear you are having some issues with your connection dropping. If you have not done so already I would recommend running through the steps on our online trouble-shooter which can run some checks to try and help with resolving issues.

If there is no change then I would recommend getting in touch with our technical team so they can run some checks on your line to help with getting it sorted.

Alex