Internet lost every evening

[Squingo]

Hi,

I have a problem that is driving me crazy! Starting about 6 months ago I started to lose the internet in the early evening – typically between 6pm and 6:30pm, but sometimes earlier & sometimes later, I would go to open a web page on my PC and find I no longer had an internet connection. Turning PC on and off made no difference, turning router on & off made no difference. After a period of time – maybe 5 minutes, maybe an hour but typically 10-15 minutes I would have internet access again.

Because of the timing, I assume this must be some sort of congestion but what & where?  BT say there is nothing wrong and Openreach say there is nothing wrong & yet nearly every evening, there it goes. I have a number of smart devices (about 20 – 25 on line) but don’t play games on line and am not streaming anything when this issue occurs.

There is absolutely nothing I can think of that happens in my house that might cause this & doubt it is wifi conflict with nearby houses as they are all at least 75 metres away & (for example) I can only “see” 4-5 nearby networks. A clue might be that if I turn off my wifi when this issue occurs my pc does resume it’s connection; turn wifi back on and the connection is lost again. Then, as I say, typically after 10 minutes or so, everything is OK wifi on or not.

Many thanks for any help or ideas!

[tonysmini018]

It sounds like something is attempting a cloud upload over your WiFi, possibly swamping your upload stream, this will cause symptoms like this.

[gg30340]

What type of broadband do you have? Is it Fibre to the Cabinet (FTTC) or Fibre to the Premises (FTTP)?

Have you checked that there are no Parental Controls set up?

Do the lights on the BT Hub change colour when it happens?

Do you have any items/devices in your house that "switch on" or "Switch off" about that time?

Does this happen to all devices or only to your PC?

Have you checked that your PC has up to date wireless drivers. Check on the wireless cards manufacture's web site not Windows update. 

To establish if it is a device such as your PC that is causing the problem have you tried a process of elimination by disconnecting all your devices prior to 6pm, starting with the PC, and add one per day until you have found or eliminated the device.

In case I have not been clear, I mean to do this each day leaving all devices connected until prior to 6pm and not having them disconnected the whole time. Obviously this could take 20-25 days but it will rule in or out the devices.

[Squingo]

Thanks for that quick response, i think you might have hit on the problem - a OneDrive sync going on & easy enough to switch off & see.  Many thanks!

[Squingo]

Hi Thanks for your response...

What type of broadband do you have? Is it Fibre to the Cabinet (FTTC) or Fibre to the Premises (FTTP)?  FTTP

Have you checked that there are no Parental Controls set up?  Yes & they arent

Do the lights on the BT Hub change colour when it happens?  No

Do you have any items/devices in your house that "switch on" or "Switch off" about that time?  No

Does this happen to all devices or only to your PC?  All of them but some go slow others lose the connection

Have you checked that your PC has up to date wireless drivers. Check on the wireless cards manufacture's web site not Windows update.  Yes - but also plugged PC direct into the router

To establish if it is a device such as your PC that is causing the problem have you tried a process of elimination by disconnecting all your devices prior to 6pm, starting with the PC, and add one per day until you have found or eliminated the device.  Often the only device (other than "smart" devices idling) being used was my PC.  It did not occur to me that my PC might be the cause of issue because of the issue only happening in the evening - but as the other responder to my query suggested, possibly it is a cloud upload. I've stopped OneDrive for now & will see what happens...

In case I have not been clear, I mean to do this each day leaving all devices connected until prior to 6pm and not having them disconnected the whole time. Obviously this could take 20-25 days but it will rule in or out the devices.

Thanks again - if stopping One Drive doesn't fix it,  I will try isolating the devices one by one

[tonysmini018]

I found OneDrive killing my laptop, and slowing down a lot of other stuff too. Not had an issue since.

[tonysmini018]

How did you get on?

[Squingo]

WIth all the seasonal stuff going on, i havent been online in the evenings much at all, BUT, when i have everything has been fine. I am quietly confident that is was indeed the OneDrive upload causing my issue and I will contine to monitor & let you know.

Thanks again