Left in the dark with Fibre coming to my road

[mdc24]

Hiya,

I am hoping someone from BT might be able to help, as I’m really struggling to get any clear information.

I’ve spoken with Openreach several times, but I keep getting the same reply “it’s not always possible.”

We were originally on the plan for an upgrade earlier this year, but the date kept shifting. Eventually, work started at the end of our road and they started to dig up, the team got about halfway down and then just stopped. Not long after, I received an update saying our area was now off plan.

I went back to Openreach to ask for more details, even just a reason why, whether it’s a planning issue, something underground, or anything else, but I’ve had no luck getting an answer.

Since then, the checker has changed to say “we are building in your area,” but it’s been several months with no visible progress or updates. I’m directly on the main road, not a side street, so I can’t understand why work stopped midway.

If there anyway of finding out more information?

Thank you!

[imjolly]

unfortunately only openreach know the answer to your questions  you can try but probably used that before.  BT will have no information about provision of fibre in your area

  https://www.openreach.com/broadband-network/fibre-availability

[mdc24]

I expected that to be the case but trying all avenues to try and find out why.

I've managed to get a direct email for Openreach but they refuse to give me any information at all now apart from canned replies.

Thanks anyway.

[imjolly]

sorry but nothing more you can do if openreach will not give you any further details

[36ULW]

I’m not saying this is the reason but it’s possible they stopped the Build due to Openreach disbanding their FND Division. FND was an Acronym for Fibre Network Delivery.

In good old BT and Openreach fashion they didn’t just have a single Fibre Network Build Team, they had several.

FND, Fibre Network Delivery. They did New Sites, Fibre Cities, Private Ethernet and Retrofit Build, aka Housing Developments built post 2000 with Copper.

CE, Chief Engineers. They did Rural Build Projects, Community Funded Projects and adhoc work for Chairmen’s Escalations. MDU Network Build is/was included within the CE division.

Then there was this other one, I think it was called LFFN or something? Anyway, they did Fibre Build to Critical Infrastructure, i.e. Police/Fire Stations, Schools, Government Buildings, etc.

Earlier this year FND was disbanded and its Engineers were moved into other lines of Business. The PON Builds they were doing were basically put on hold until they were/are taken over by what is now the Complex Engineering Team.