<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
If previous suppliers were able to provide the required service (even though it would still be through OpenReach) why did our OP feel the need to leave them?
I only learn by making mistakes and owning up to them - boy do I learn a lot!
