Line speed

[Biggles3308]

I live in a rural area and in the three years I’ve been here my broadband speed has dropped year on year. In the past three months I’ve been trying to find out why my line speed has dropped by 4Mb - (it was 15mb so you can understand why a 4Mb drop is a lot to me) it means the difference between working from home and not being able to. 
I have had engineer after engineer out. My line is perfect apparently, but as you can see from the latest results, my line is running at 63% of capacity down stream. 

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem