Loss of download speed.

[gg30340]

To make a direct connection to the Openreach modem using a Windows PC or Laptop without a router.

1) Connect your pc/laptop into the modem using LAN1 port

2) Open network and sharing centre on Windows and click set up a new connection or network

3) Connect to the internet then click make a new connection Broadband PPPoE

4) Username bthomehub@btbroadband.com and the password as BT

5) Connect, If it doesn't connect keep pressing try again until it does.

[Echo_Beach]

Hello gg30340,

I have tried direct connect, as per instructions. Error code 651. The LAN 1 port light was off.

Direct connection

I, also tried BT Openreach Huawei Echolife Hg612 to WAN port of the BT Smart Hub 2. It worked and the LAN 1 port light was on.

BT Openreach Huawei Echolife Hg612 connect to BT Smart Hub 2

As countrypaul asked about a reset, which I had done. Maybe there is a clue here? I did a BT Home Hub Manager reset before easy way. Today (4th August 2024) I tried a reset via the recessed button on the back of the BT Home Hub 2 and the reset did not work. Had to reset again via BT Home Hub Manager.

Only option left, is to swap out the BT Home Hub 2 and then allow a few days for the connection to stabilise. (I believe new equipment joining the network takes a few days.)

Thank you all for your help.

Del