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DanielS
Moderator-Retired

on ‎20-01-2023 14h22

534 Views
Message 11 of 13

Re: Lost Router

Hi @Thomas11,

I am sorry to see that your Smart Hub 2 hasn't been received. I am also sorry to see that you can't call us to find out what's happening or to get a new one posted out to you yet. I'm going to send you a private message so we can get this picked up for you over the next couple of days.

Thank you
DanielS

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pippincp
Distinguished Sage

on ‎20-01-2023 19h43

509 Views
Message 12 of 13

Re: Lost Router

As @licquorice   said you ned to chase this up viaa the nmber @imjolly  gave you. Hubs are no lonher "owned" by customers at end of contract so chase it up , get a replacement and if you ever cancel your contract send it back.

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DavidM
Moderator-Retired

on ‎21-01-2023 8h58

465 Views
Message 13 of 13

Re: Lost Router

Hi @Thomas11 and thanks for posting.

The quickest way to resolve this would be to contact the number posted by @imjolly . If that doesn't wok out drop @DanielS a reply and we'll chase this up for you.

Cheers

David

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