MSO - E8 No working fibre since September

[refugeefromplusnet]

I run a business and we have had either an unreliable or non existent fibre connection since September.  

We were given the chance to "upgrade"  (i.e. pay more) for a hybrid 5G router which fundamentally I object to as I pay for a working full fibre service.  The hybrid is flaky and of course slow, up and down randomly.  

Twice last week BT phoned me informing me that the fault was fixed. PON is still red!  Yet the BT service still asks me to check router status... What a nonsense level of service.

I was informed that there was a problem with a Pole.  

Openreach tell me to reach back to BT. 

How / Who can I raise this to to get it fixed? 

Compensation? 

[pippincp · Accepted solution]

You need to post on the BT Business form. This is for retail customers and can't help you.

BT Business 

[refugeefromplusnet]

Thanks. The flats upstairs are retail customers and they have the same issue. 

[imjolly]

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@refugeefromplusnetwrote:

Thanks. The flats upstairs are retail customers and they have the same issue. 

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then it up them to report problem to their ISP   there is no link from here to openreach