Hello on this Christmas morning. BT has prepared a Christmas present for me: Deprivation of any communication.
Since November 18th, there has been a reported failure (damage to the fiber optic cable throughout the area), someone keeps calling that they are doing what they can, but in reality, no one is doing anything. Today (December 25th) the best scenery happened :
Hello Tomasz,
Now your broadband's up and running, we've switched off your Mini Hub and Broadband Backup.
Reconnect to your main hub
If you had any devices connected to it, you can reconnect them to your main hub now.
Please keep your Mini Hub somewhere safe. That way, if there's a problem with your broadband in the future, we can switch it back on.
Switch off your hotspot
If you or any SIM users on your BT Halo account are still using a device as a hotspot, switch off your device hotspot setting to avoid extra data charges.
QUESTION: How to start it again!? Nobody works in the office, which means nobody will pick up the phone on number 150. On-line: the system says everything is fine. Any suggestions? If Broadband Backup goes back to ON I will let you know, if not, please help.
