cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
662 Views
Message 1 of 4

Moving into new home

I have just moved into a new build and connecting my bt hub which is working but I can not connect to the Internet the light keeps flashing purple. I have tried resetting it and different dockets bit nothing is working. Can anyone help please

0 Ratings
Reply
3 REPLIES 3
661 Views
Message 2 of 4

Re: Moving into new home

  • Do you have something like this?

300px-Fttp-ont-pon.jpg

  • What lights are lit on it?
  • When was your activation date?
0 Ratings
Reply
640 Views
Message 3 of 4

Re: Moving into new home

do you have an existing broadband package with BT or another ISP?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
625 Views
Message 4 of 4

Re: Moving into new home

Have you actually ordered a service at the new address?

0 Ratings
Reply