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Message 1 of 4

Moving into new home

I have just moved into a new build and connecting my bt hub which is working but I can not connect to the Internet the light keeps flashing purple. I have tried resetting it and different dockets bit nothing is working. Can anyone help please

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Message 2 of 4

Re: Moving into new home

  • Do you have something like this?

300px-Fttp-ont-pon.jpg

  • What lights are lit on it?
  • When was your activation date?
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Message 3 of 4

Re: Moving into new home

do you have an existing broadband package with BT or another ISP?



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Message 4 of 4

Re: Moving into new home

Have you actually ordered a service at the new address?

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