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Message 11 of 14

Re: My copper cable runs thru neighbours roofspace

Found it now in landscape mode on my phone. it says 1 stage.
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Message 12 of 14

Re: My copper cable runs thru neighbours roofspace

As it’s thought to be a single stage installation , the installer that turns up will not be aware of the current copper dropwire issues and no prior visit will have been made to sort issues out in advance of the contractual appointment,  so if the SNN ( survey note ) isn’t a work of fiction, perhaps the pole to the front , although different to the way the copper service is delivered, is the point from which the optical cable will be provided, or if the survey was not done correctly, the danger is the installer says ‘can’t be done’ and walks away , adding delay to your installation, to get a head start on that , and if your neighbour is agreeable, ask in advance if they object to the cable ‘hitting’  their property on route to your property, if they don’t have a problem with it , and the pole at the rear is the one the installer is told is the correct one , the installer shouldn’t walk away from the job , if permission has been granted from your neighbours, although they would need to be available to ‘sign’ the appropriate permission document for the installer.

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Message 13 of 14

Re: My copper cable runs thru neighbours roofspace

Believe it or not where it says 1 or 2 Stage doesn’t necessarily mean it’ll be that either.

When I worked on a Dedicated FTTP SD Team (which still exist) we primarily did Step 1 Tasks. Many of the ones we picked up were still marked up as the job being a 1 Stage Installation. 

Sometimes the jobs marked up as a 2 Stage would also go straight out to Installation Stage with no Step 1 visit.

 

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Message 14 of 14

Re: My copper cable runs thru neighbours roofspace

I do believe it , same as the survey  policy you referred to , what’s supposed to be done and what actually gets done isn’t necessarily the same thing , however stating what’s supposed to happen still seems the appropriate thing to do.

The survey process and single stage/two stage installation processes make sense , and work if done correctly and are designed at a national level to be implemented locally , but once rolled out to local management, who may have different priorities, these processes are often ignored , if local management want to take a chance on two stage jobs by omitting the first stage and trusting to luck that on the appointment date ( the second stage ) any problems can be overcome on the day is reckless in my opinion, but I’d agree it happens far too often , thats why , in part , you get complaints on forums such as this , and significant compensation claims paid , for ignoring these laid down processes .

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