i have received my new hub today, however the hub always flashing purple, I did off & on serval times to reset but still keep the problem. What can I do?
A bit more information might help.
Why have you just received a new hub? Is it a replacement for a faulty hub or are you just starting your service with BT?
What service do you have? Standard broadband, fibre broadband or full fibre to the house broadband?