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Message 1 of 8

New build broadband connection

I was granted planning consent in 2016 for a new build house and I made a material start by laying the foundations and floor slab to the 2 bedroom house in that year. I was building under the old building regulations. Due to Covid and some financial reasons I delayed continuing to build until February this year. The house is now ready for occupation. I can't get Openreach to understand that they need to make a connection in the pavement and then pull the fibre cable down the ducting we laid in 2016 to the new house. My understanding is that I am entitled to the level of service and supply that prevailed before everything changed in 2020 and this was a free connection to the network. After 2020,  every builder had to provide internet to every house from Openreach and pay them.

The house is now let and the tenant is trying to arrange a connection but is faced with the same issue I experienced - getting Openraech to make a connection at the pavement. Any suggestions on how to move this forward?

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Message 2 of 8

Re: New build broadband connection

https://www.openreach.com/content/dam/openreach/openreach-dam-files/new-dam-(not-in-use-yet)/documen...

 

Your assertion that because the build started under a previous regime that those rules apply is based on what , a legal opinion ? 

BT and  Openreach are not interchangeable terms, your issue has nothing to do with BT 

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Message 3 of 8

Re: New build broadband connection

This is a BT retail forum and has absolutely no connection with Openreach whatsoever.

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Message 4 of 8

Re: New build broadband connection

My apologies for mentioning Openreach in this post but I have made 4 trips to the EE shop in Leamington Spa to get the house connected and EE made the requests to Oprereach. Besides, I’m told that the two businesses are merging together and BT owns EE. 

As a consumer, this whole process is designed to make it difficult to get connected for a BT service. 

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Message 5 of 8

Re: New build broadband connection

BT and EE are no longer merging. The BT Group has decided to just keep running them as separate CP’s.

This has nothing to do with Openreach regardless as it’s run independently from both BT and EE. 

Where you stand with getting the Network Build done for free I couldn’t say. I have littler experience in the New Sites Process.

 

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Message 6 of 8

Re: New build broadband connection

Out of curiosity, where have  you built this new property, is it amongst existing properties, on a vacant plot or on the site of a demolished property for example , or was it a ‘greenfield’ development so remote and a considerable distance from any other served properties….if the former , how are the neighbouring established properties served , overhead from telegraph poles or underground ?

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Message 7 of 8

Re: New build broadband connection

I own a block of flats and I demolished 3 derelict garages and a greenhouse at the bottom of the site. The flats are all connected to the internet by cables underground from the pavement and I have laid trunking and a drawstring from right by these cables down to the house. A while ago I signed a contract for a copper wire connection at no cost which was available up to 2020 before things changed and a connection cost £2,000 was introduced. I was told I was entitled to a copper connection as the build had started under the old rules. 

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Message 8 of 8

Re: New build broadband connection

As already stated , your arrangement with Openreach , not BT or EE or anyone else for that matter is between you and them , and of no relevance to this forum or the forum moderation people…if you are convinced that the Openreach original terms of connection should apply 5years later , you presumably would need to seek a legal opinion and legal action to get that applied if OR are insisting that the current terms apply as your application is effectively new , personally I think it’s unlikely that a free connection is still available.

 I linked to the new rate card for developers , the old rate card was actually in some way worse for small scale developers as single plots and dual plots got no ‘pro rata’  reductions on costs that larger developers got , if you go down this route I suspect the charges shown are what will apply and TBH , although it’s not my place to judge what’s value for money and what isn’t , I suspect you paid far more for other essentials, what’s more these days there are multiple network providers, don’t like Openreach prices , try one of the dozens of other providers that install network.

FWIW , I suspect the new build process is now moot anyway , that process is for developers that include Openreach from the start of the development all the way through to plot call off , and are they guided through the requirements that OR need for connection to their network, your development is something of a fait accompli, as it’s already built and occupied.

I take it the address is registered already with the local authorities for council tax etc and has an entry on the Royal Mail addressing (Post Code)  database 

 

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