New contract

[Katie_B]

Hello @barumboy. 

Thanks for coming here. 

I would recommend giving us a call, our technical care team will be happy to look into the speeds you are receiving. 

Please be sure to keep us updated following your call. 

Katie

[barumboy]

No never got an email to tell me what I was exactly getting. It was not until I got onto My bt a few days ago that I could see it was on fibre 150 (and not 900 as promised). It was obviously as you say "all all centre staff will often say anything to get a sale".   To me is is plain Lying.  

[barumboy]

Thank you, I am receiving what my new contract now says (150) but this is not what I was promised by the sales person during negotiations. Its a point of principle for me.

[imjolly]

did you not think it was odd to get increase from 150 to 900 at no extra cost?

[barumboy]

Yes I did think it was odd but I am to trustworthy I expect, At the time the bt guy was replacing a proposed EE contract  with a bt one (its a long story so will not go into it) so thought it was just to get me to except his contract - I will know another time not to believe anything the salesmen say  unless I see it in writing before agreeing. I did get a good(ish) deal so in the end so I am fine with it so will leave it there. 

[Kodikid]

Love the implication that somehow  the op's partly to blame for not questioning such a great offer. 

Being deceived is hardly the victims fault. 

[gg30340]

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@barumboywrote:

Yes I did think it was odd but I am to trustworthy I expect, At the time the bt guy was replacing a proposed EE contract  with a bt one (its a long story so will not go into it) so thought it was just to get me to except his contract - I will know another time not to believe anything the salesmen say  unless I see it in writing before agreeing. I did get a good(ish) deal so in the end so I am fine with it so will leave it there. 

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The above reply is a bit confusing or perhaps it's just me.

Were you renewing a BT 150 contract and you were offered to renew your BT 150 contract with BT and that that you would be "upgraded" to 900 free of charge?

or was it you were renewing your BT contract and you were offered the 900 for the same price if you moved to EE?

or were you moving from EE 150 to BT 150 and you were told you would be "upgraded"  from 150 to 900 at the same price as the 150 if you moved to BT?

or was it something else all together?

[barumboy]

Like I said it is a long story,  This is what I can remember from the saga.I tried to see my options for renewal on my Bt and my current Broadband (think it was called Fibre 100 although I always got around 150) was showing as not available. I also tried the link for EE (on myBt) and it came back saying it is not available or some kind of error message. I then had a mail shot from EE saying my contract is due for renewal and to ring this number for quote. Spoke to a guy at EE who went through a deal for me which I agreed to. Then received a new EE sim for my mobile. tried to run it and there was some kind of problem. Somehow a guy from Bt contacted me and said that the deal from EE was out of date and no longer valid and should not have been offered to me. He then put together the package which he offered me which included mobile (sim only)  to EE  and Broadband and Sport to bt - part of the package was an upgrade to 900 speed which he mention several times. btw the final Bt contract was a bit cheaper than the EE one anyway so I am just happy that it is now all over with and I can get back to living my life lol.

[gg30340]

I have no idea why EE were involved unless you were transferring to EE.

If your original package was for 100 then it is irrelevant that you usually got 150 that was just a bonus. 

As the 100 package was no long available you were offered the 150 package by the BT rep which is what you now have with BT. Is that correct?

As regards the upgrade to 900 is it possible that the BT rep was informing you that at anytime during the renewal/regrade to the 150 package and that during any point in your fixed term contract you could upgrade to 900 or was it definitely that you would be getting 900 for the same price as the 150 if you took out the 150 package?

If you were told you would definitely get 900 for the same price as the 150 if you took out the 150 package you should contact BT and raise a complaint about this.

BT should be able to listen to the record of your call to ascertain what was said.

[licquorice]

I assume you do have full fibre and not just G.Fast via copper.