New hub hasnt arrived

[Vikkiellis]

We have an engineer coming to connect us on Tuesday. Our hub was sent out last week and was supposed to arrive on Thursday. Tracking says it was delivered but the proof of delivery looks like a blurry photo of the road taken whilst the person was driving by the looks of it. I don't know where Royal Mail left it but its definitely not at my house. Who do I contact regarding this? I've spoken to Royal Mail but they said to contact the sender of the parcel. Will the engineer be able to connect us without the hub? Any help would be much appreciated. Thanks 

[imjolly]

Phone CS 03301234150 and they should help

[TimSmedley]

My advice would be to ring customer services asap so that they can a) try and trace the missing one as that is their problem, b) check if the engineer will have one and c) send one to you if the engineer will not.
Depending what you are having done, they may be able to use your eisting hub, if you have one. 

[Vikkiellis]

I'll give them a call in the morning. I've only just checked the tracking so it was too late to get through to someone at BT. We already have a hub. But it's not fibre broadband. The engineer should be coming to install it on Tuesday. Will our old hub work with this?

[licquorice]

Which hub is it?