New router for FTTP

[cljxr27]

I was sent a new router for my change over to FTTP. But engineer asked if I received a ETH cable (RJ45) to connect NBN connection box to new router. I was never sent one so broadband is down who in BT can send me one ?

[Keith_Beddoe]

Its just an ordinary Cat 5 Ethernet cable, do you not have one somewhere?

I assume you have already been changed over?

[cljxr27]

I'm a pensioner and all my devices are wi-fi. Why didn't BT or who ever supplied router provide a cable?

[Keith_Beddoe]

BT normally send one in the post, as part of your order.

You are not going to benefit much from a fast FTTP connection if you only use wireless.

Has FTTP been activated and the copper connection disconnected?

[cljxr27]

Yes copper removed changed over to fibre but No ETH cable to test if it works

[Keith_Beddoe]

Cannot suggest anything apart from getting on locally, they are very cheap. Currys/PC World. Screwfix, Argos  etc.

If you look at your BT order, there should be a pending item for a short cable. If not, you would have to ring BT and ask them to send one, but its likely to take a while.

[chrisjp]

It's really not worth chasing BT to supply this cable, they'll take ages to supply one and may not get aroud to doing so at all.
It's just a standard ethernet Cat 5 cable, readily & cheaply available in Currys, computer shops, B&Q, Screwfix etc.

[Keith_Beddoe]

@cljxr27 

This post mentions a welcome pack.

https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-500-Router/m-p/2290500#M345994

[WSH]

You sure you're on the right forum, mate?  NBN seems to be an Australian expression.  I've never heard it used in the UK.  We call it an ONT.

[cljxr27]

Yes you are right Optical Network Terminal