What , if anything has been done , a technician unable to climb the pole where the fibre equipment is located isn’t particularly unusual and doesn’t normally cause a big delay , arranging a hoist ( presumably what is meant be basket ) is normally the same day , or the day after .
You would expect the installation to be completed inside the property, so CSP fitted externally, a cable to the ONT provided and the ONT fitted and connected to power , that means no further internal access is required, and the hoist visit would provide the overhead optical cable from the pole to the CSP ( grey block on the house wall ) and they would authenticate the connection, an unforeseen delay , but not one that needs you to be present again , so anything like that completed in your case ?
