310 Views
Message 1 of 3

No internet after power cut


I had a power cut earlier today and since the electric came back on my WiFi hasn’t been working. 

the openreach box says everything is fine (power is solid green, los is off, pon is solid green and lan is flashing green.

 

ive tried restarting the box and the router and unplugging them both but nothings working

0 Ratings
Reply
2 REPLIES 2
241 Views
Message 2 of 3

Re: No internet after power cut

If the "Openreach box", (the ONT or Optical Network Terminal), is working it suggests the router has died.  Not unusual with old electronics that have been running for a long time and then go cold in a power cut.  Like the old light bulbs, it’s when you turn them on again that they blow.  Are there any lights on the router and if so, what colour are they?

This is just a customer-to-customer help forum and the only BT employees are the moderators, so if it is dead, you’ll need to phone it in to customer services tomorrow. 

0 Ratings
Reply
180 Views
Message 3 of 3

Re: No internet after power cut

Sounds like an issue with either the LAN Port on the ONT or with the Router itself.

Don’t suppose you have a spare Hub to try do you? 

0 Ratings
Reply