No internet connection full fibre

[georgebrown1987]

Solid orange light on smart hub 2 been in contact with bt today all cables and lights on open reach hub all correct etc but no internet from the smart hub 2 have an engineer booked for Monday but I can’t see any problems with any of the cables and equipment 

[gg30340]

Is this a new install or have you previously been using the Internet without any problems?

[georgebrown1987]

Been using it for over a year now with no issues 

[gg30340]

If you have not already done it try a factory reset of the Smarthub and if that doesn't help it looks like you will need to wait for the engineer visit.

[georgebrown1987]

Thanks for your help . I’ve done the rest on the hub several times and on the open reach hub