No internet

[Suzana]

Hello. I need some help understanding why BT cannot provide broadband to my flat.

I have BT/Openreach telephone and broadband connection boxes already installed inside my apartment. However, every time I try to order BT Broadband, I am told that the service cannot be installed.

Could you please explain:

1. Why is BT refusing to provide broadband if the BT/Openreach connection points are already inside the property?
2. Is there a fault or issue with the building’s infrastructure?
3. Does Openreach need to carry out any work to connect my flat?
4. Can you arrange for an engineer to inspect the property and determine why service cannot be provided?

I would appreciate a detailed explanation, as I have already contacted several providers and they all say they cannot install broadband at this address.

Thank you.

[licquorice]

This is a customer to customer self help forum, you are not talking to BT.

Call customer services 
0330 1234 150

[imjolly]

this is a customer help customer forum and you post does not go to BT nor is there any connection from forum to openreach

can you enter your address and post the results including notes as this will show availability

 https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

is your address correct on royal mail database?

[Suzana]

Thank you for your reply. The problem is that several providers (BT, Sky, Vodafone and others) have told me they cannot provide broadband to my flat because of the building’s infrastructure. There are BT/Openreach boxes inside my flat, but no provider is willing to complete the installation. I have already contacted several providers without success. Could this be an Openreach database or infrastructure issue?