Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LS94
Beginner

on ‎10-11-2025 23h09

196 Views
Message 1 of 2

ORDI Request

Go to solution

Hi BT Team,

I’m hoping a moderator can help with an ORDI (Openreach Data Integrity) request.

My property is a new-build home, and the address is currently showing as a Silver address in the Openreach database. Because of this, broadband orders can’t be placed.

The address is listed correctly in the Royal Mail PAF database, and neighbouring new-build properties appear as Gold in Openreach. Could you please raise an ORDI request with Openreach to validate and update the address to Gold?

Please let me know if you need any further information privately to process this request.

Thank you very much for your help and time.

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

‎11-11-2025 9h46 - edited ‎11-11-2025 9h50

127 Views
Message 2 of 2

Re: ORDI Request

Go to solution

If you are not a BT customer then you need to select your ISP and place an order and then they should raise the be able to raise ORDI

the forum mods no longer have account access anyway

Have you tried openreach  https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply