Openreach 'can't deliver full fibre' yet a CBT is right outside my house!

[mrj1985]

Frustrating!

This morning I received an email from Openreach saying that they are unable to deliver full fibre to my street.

That's odd, as there is a fully connect CBT on the pole right outside my house - two in fact -  and all other providers are offering Full Fibre packages. BT won't as they source their data from Openreach who are insistent that the infrastructure isn't there. 

I note that the infrastructure was put in place by 'FibreHeroes' - does that mean BT can't use that infrastructure?

[JonUK]

Looking on "FibreHeroes" website they appear to not have BT as an ISP. Therefore openreach is not the network builder.

You will need to speak/contact FibreHeroes for service.

[iniltous]

Strangely you say that ‘all other providers’ are offering packages , yet the ISP’s that are showing as available on the Fibre Hero’s are hardly household names , so which mainstream providers are available to supply your address ?
The fact that there are two CBT ‘s could mean Fibre Hero’s have provided both , or that there are two networks on the pole , only one of which is FH.
Post the entire return for your phone number ( if you have a regular BT phone number , not Digital Voice ) or use the address option from this checker BTw site
https://www.broadbandchecker.btwholesale.com/#/ADSL