Quiet line test noisy, how do I report?

[Hawkmoon19]

So I have been experiencing disconnects to my smart hub 2 every 2-3 days. Have FTC only 54mps download speed. Just done a quiet line test and there are electrical interference sounds/clicks/pops on it at regular intervals - what's the mechanism to report to BT ?

[Keith_Beddoe]

@Hawkmoon19 

Report it as a noise on phone calls, no need to mention the broadband issue.

Once the noise fault is fixed, the broadband should stabilise.

[Hawkmoon19]

Report it as a fault online on the web, on the app or by phone? Which is best way please?

[licquorice · Accepted solution]

Customer services
0330 1234 150

[Hawkmoon19]

Many thanks, engineer visit booked. Looking forward to seeing his face when he sees all my mad audiophile cables and power supplies near the router, it always raises an eyebrow 🙂

[Keith_Beddoe]

I would expect that the Openreach Field Technician would check at the cabinet first, as a bad connection there, is quite common.

If you are fed from a pole, then its possible they would check there.

That is assuming Openreach do not send a third party contractor to visit you, and take a first look by checking at your test socket for noise, then passing any fault to Openreach.