We had this and there was never noise on the line - but the speed dropped masively. Even OpenReach could see the rain and service drop were matching. I kept a log of the weather and speeds.
But unless the speed drop is there at the moment you speak to faults - you hit a brick wall with BT and OR.
You need to contact faults while the speed drop is present and that is the first date logged.
It took about six months to prove it all and then one OR person had some personal details of bad weather and matched up his own dates with the OR signal history and got matches I hadn't even noticed.
Once OR decided a new cable was needed it was all done in less than two weeks.
@32rjes32wrote:
Hi all, after some advice please. We have been having intermittent issues with our internet. This happens whenever it rains. Our house is served by a phone cable from a recently changed telegraph pole (last year, nothing to do with us). I spoke to BT who sent out an engineer (on a dry day). He said there was nothing wrong with the line and it must be our equipment. We have had everything inside the house checked and no issues were found. Nobody went up the telegraph pole to check the line joints etc. They then billed us £85 claiming no faults on the line.
Twice this week we have had heavy rain and on both occasions we have had internet issues. I cannot afford to pay £85 for them to tell me there isn’t an issue when I know there is. Any suggestions please? Once my contract with BT is up it is likely that I will cancel my account with them through sheer frustration but I am aware that the same phone line will be used by whoever I go with so it won’t help with the wet day issues.
