FTTP

[Daedalus2000]

My ONT will be located downstairs in the hall. My router is upstairs at the back and supports a number of wired devices there and so can not b moved.. So each device will require its own BBU.

As a registered vulnerable customer BT have sent me a BBU Plus free-of-charge for use with one of the devices. However they don't seem to be able to send a 2nd without charging me. 

I thought that in such cases vulnerable customers were supposed to get both BBUs free? BT keep saying that the upgrade to FTTP will not cost us anything....

[imjolly]

THE free BBU was to enable your router and ONT to continue to work so that with digital voice you would still have phone access for emergency calls during a power outage. It was not intended to run all your appliances during a power outage.

[WSH]

I think @Daedalus2000  meant that, as his ONT and router are in separate locations, he needs two BBUs and BT are only offerring the one, albeit with a split connector for the two devices.

[imjolly]

@WSH 

Then for the duration of the power outage @Daedalus2000  just needs to move router  next to ONT to enable calls to be made or alternatively purchase another BBU

[WSH]

Fair point.

[Daedalus2000]

Apart from anything else, such as the sheer incovenience of having to disconnect and move a router about, the BBU Plus is listed now as 'discontinued' on the BT website and therefore can not be ordered by a customer. IMHO another example of the problems of taking a 'one size fits all' approach to customers installations

[imjolly]

@Daedalus2000

there are numerous other BBU units available from many sources if you find the inconvenience of moving router on the occasion of a power cut.  If you have a lot of power cuts maybe you should complain to your electricity provider