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RosieC20
Beginner

on ‎21-06-2024 16h30

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Message 1 of 3

Re: Internet connection breaking

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I’m getting this as well. Now constantly orange and not coming back up. Helpdesk said they can’t see any issues with my Network. I’ve done a factory reset and still nothing.

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naylor2006
Recognised Expert

on ‎25-06-2024 15h50

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Message 2 of 3

Re: Internet connection breaking

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If you have FTTP, (Full Fibre) you may want to try resetting the Openreach white box also.....power that and the hub off for 5 minutes, power on the Openreach white box, wait 5 minutes then power on the Hub.

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BT900 | Nokia ONT | Ubiquiti ER-X | EETV Box Pro (IP Mode) | Unifi CK2 | 6x Unifi U6+ | 2x Unifi SAK Ultra
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RosieC20
Beginner

on ‎25-06-2024 15h55

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Message 3 of 3

Re: Internet connection breaking

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All fixed. I believe it may have been an issue at the cabinet/DSLAM as it impacted quite a few neighbours. 

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