Neighbour 5 metres away has Full Fibre, we don't.

[antiglperbet]

My building and the building next door are identical, but they have full fibre, and I don't. 

[licquorice]

Neither of you have according to those screenshots

[antiglperbet]

In many broadband providers seem like they have 

[pippincp]

Then  maybe not a provider supplied by Openrach which can't be answered here.