New Fibre broadband installation but very low speed

[toonmtb]

This may be the wrong place to post my own current issue, but anyway-
I have just ran a speed test and am getting 24Megabit download and 21 up the way. That is pathetic, browsers are horendously slow, really crawling along considering I have (supposedly) Full Fibre 500 all the way in. Any advice? . Everything here is cat 6 connected via gig switches, NOT hubs, and currently only  a single PC online. (have had some issues with connection speed on the telly too, like taking a few shots to reach Netflix, for example).

I posted this in a rush because I'm wound up, so couldn't quickly find how to start a thread, sorry.

[Keith_Beddoe]

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

[imjolly]

I moved your post to start own thread.

are these speed download speed and with wired or wireless connection?

the speed guarantee is connection speed to your router not download speeds

[TimCurtis]

@toonmtb 

Can you post an image of the speed test result please.

[toonmtb]

Just re-done one, thanks for responding.

[imjolly]

Are you connecting with ethernet cable or WiFi when running the tests?  If WiFi can you try using ethernet

[toonmtb]

Please see my original post for answer. 

[TimCurtis]

@toonmtb 

Who are you using for the speed test and why is it using a Dublin server - are you in N.Ireland?

[imjolly]

Can you connect without using a switch as that has been known to cause problems. So ONT to hub and then pc all ethernet then run btspeedtester or fast.com and see if that improves speed 

[toonmtb]

I am in North East England. I used the first test link the Google found. Thanks for responding.