I moved your post to start your own thread so you could get replies for your problem as previous one was marked as solved
Please don't post the same problem of different threads as just leads to confusion
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
can you check MYBT and see what it says for your broadband package either fibre 1 or 2?
Someone may then be able to offer help/assistance/suggestions to your problem
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