event log error (DSL Link Down)

[fshailes]

I've been cut off in Skype and Teams meetings while working from home, at just after 2pm BST yesterday and today. It's incredibly frustrating as it has left my boss high and dry when my broadband vanishes as I'm presenting. 

Each time the Event Log has said it is due to DSL Link Down and some number of "seconds" that is in the hundreds of thousands, even though it's about 10-15 minutes failure.  Works fine the rest of the day, so what is going on?  Rang BT Business Support and got told a sales contact would call back to try and sell me Mobile Data backup, this shouldn't be necessary with new broadband (2 months now, with new Hub, cables, main socket etc).  Wifi AN ethernet both affected. No line noise.

What's going on?

[Keith_Beddoe · Accepted solution]

@fshailes 

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

[fshailes]

It's "Deauthentications" - Reason unknown. What is causing it?:

14:11:42	18 Oct. System restart	reason: Unknown
14:11:08	18 Oct. admin timeout from 192.168.1.150
14:10:58	18 Oct. DHCP device Connected: 192.168.1.150	f4:7b:09:0d:86:f3
14:10:58	18 Oct. 5G Client associate from f4:7b:09:0d:86:f3 (IP=192.168.1.150) RSSI=-49	Rate=702Mbps
14:10:58	18 Oct. LAN [ADD] ARP 192.168.1.150 with f4:7b:09:0d:86:f3 from br0(wl0)
14:10:58	18 Oct. Receive a DHCP request
14:10:58	18 Oct. WHW INFO A station (SmartHub2)IF[5G](70:97:41:43:54:33):STA(F4:7B:09:0D:86:F3)(Legacy Device) join WHW infrastructure
14:10:55	18 Oct. DHCP device Disconnected: 192.168.1.150	f4:7b:09:0d:86:f3
14:10:55	18 Oct. LAN [DEL] ARP 192.168.1.150 with f4:7b:09:0d:86:f3 from br0
14:10:55	18 Oct. 5G Client disassociate from f4:7b:09:0d:86:f3  (IP=192.168.1.150) RSSI=0	Rate=0Mbps
14:10:53	18 Oct. WHW INFO A station STA(F4:7B:09:0D:86:F3) leave WHW infrastructure
14:10:53	18 Oct. 5G client Mac: F4:7B:09:0D:86:F3 Deauthentications (Reason:Unspecified)
14:10:53	18 Oct. admin timeout from 192.168.1.98
14:10:50	18 Oct. SIP WAN DOWN
14:10:41	18 Oct. SIP WAN DOWN
14:10:41	18 Oct. WAN Sensing Auto sensing Complete	interface selected
14:10:41	18 Oct. WAN Sensing Auto sensing Running
14:10:39	18 Oct. WAN Sensing Auto sensing Complete	interface selected
14:10:39	18 Oct. WAN Sensing Auto sensing Running
14:10:39	18 Oct. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
14:10:38	18 Oct. 5G Client associate from f4:7b:09:0d:86:f3 (IP=192.168.1.150) RSSI=-52	Rate=780Mbps
14:10:38	18 Oct. PPP: Stopped PPP daemon(0	1
14:10:38	18 Oct. PPP LCP Send Termination Request (User request)
14:10:38	18 Oct. PPP: IPCP down
14:10:38	18 Oct. PPP: LCP down
14:10:37	18 Oct. WHW INFO A station (SmartHub2)IF[5G](70:97:41:43:54:33):STA(F4:7B:09:0D:86:F3)(Legacy Device) join WHW infrastructure
14:10:37	18 Oct. Receive a DHCP request
14:10:37	18 Oct. DSL Link Down: duration was 86032 seconds
14:10:37	18 Oct. WHW INFO A station STA(F4:7B:09:0D:86:F3) leave WHW infrastructure
14:10:37	18 Oct. 5G client Mac: F4:7B:09:0D:86:F3 Deauthentications (Reason:Unspecified)
13:22:51	18 Oct. 2.4G client Mac: BA:A6:5A:B7:02:5C Deauthentications (Reason:Disassociated due to inactivity )

[fshailes]

And the day before, another message I don't understand?:

14:16:01

17 Oct. 2.4G client Mac: 00:00:04:04:00:00 Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)

[Keith_Beddoe]

Please post on the BT Business forum, as Business faults cannot be dealt with here.

[licquorice]

Have you actually reported the fault?

[Keith_Beddoe]

@licquorice 

Thread is now on the BT Business forum, hopefully its also been reported.