Response times

[Jimcookeuk]

Blue light on the router but no internet. Followed the online diagnostic process, fault detected, type BOOK for appointment and so on. Nothing. Eventually spoke to someone on the phone - it takes 7 days before an engineer to visit. 

I don’t think the fault is in my property but website says no issues in my area.  

Is this response time normal? No internet for 7 days? I work from home. 

---

O

[Keith_Beddoe]

@Jimcookeuk 

I expect Openreach are busy with faults. Business customers get priority over residential.

[Jimcookeuk]

Yeah - I’m concerned that they are sending a cube engineer and then it transpires it’s an Open Reach thing. Blue light on the router implies an issue outside somewhere (I assume!)

[Keith_Beddoe]

Blue light would indicate no issue, unless its a core network problem. Have you tried a factory reset of the home hub, and does this affect Ethernet connected devices?

Have you looked at the home hub event log, as that should give you a clue?

[rbz5416]

Blue light on the Hub means it's successfully connected to the Internet. Have you tried both wireless & ethernet connections? If you have then may be worth looking a Ebay or Facebook Marketplace for a cheap replacement locally to try.

[Jimcookeuk]

Thanks for all the advice - will check all those when I get home later. Much appreciated!